I called HRO this morning and talked with a gentleman named Joe; I couldn't be more pleased. I explained my situation - received my Mirage BD-35 DOA, etc., etc., etc.. Without any issue, Joe completely resolved my issue to my satisfaction! Very nice - I very, VERY infrequently receive customer service as good as I received today.
While I might not purchase Mirage/MFJ gear again, I will DEFINITELY purchase from HRO again. No doubt about it :)